US Patriot Act Notice
Important Information about Procedures for Opening a New Account
To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an Account. Identity verification also helps to protect you and us from identity fraud.
What this means to you:
When you open an Account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.
Identity Theft Guidance
Did You Know?
There's a new type of Internet scam called "phishing." It's pronounced "fishing," and that's exactly what these thieves are doing: "fishing" for your personal information. What they want are account numbers, passwords, and other confidential information that they can use to loot your checking account or run up charges on your credit cards. In the worst case, you could find yourself a victim of identity theft. With the sensitive information obtained from a successful phishing scam, these thieves can take out loans or obtain credit cards and even driver's licenses in your name. They can do damage to your financial history and personal reputation that can take years to resolve. But if you understand how phishing works and how to protect yourself, you can help stop this crime.
Here's how phishing works:
In a typical case, you'll receive an e-mail that appears to come from a reputable company that you recognize and do business with, such as your financial institution.
The e-mail will probably warn you of a serious problem that requires your immediate attention. It may use phrases, such as "immediate attention required," or "please contact us immediately about your account." The e-mail will then encourage you to click on a button to go to the institution's website. In a phishing scam, you could be redirected to a phony website that may look exactly like the real thing. Sometimes, in fact, it may be the company's actual website. In those cases, a pop-up window will quickly appear for the purpose of harvesting your financial information. In either case, you may be asked to update your account information or to provide information for verification purposes: your Social Security number, your account number, your password, or other types of personal information. If you provide the requested information, you may find yourself the victim of identity theft.
How to protect yourself:
- Never provide your personal information in response to an unsolicited request, whether it is over the phone or over the Internet. E-mails and Web pages created by phishers may look exactly like the real thing. If you did not initiate the communication, you should not provide any information.
- If you believe the contact may be legitimate, contact the financial institution yourself. You can find phone numbers and websites on the monthly statements you receive from your financial institution, or you can look the company up in a phone book or on the Internet. The key is that you should be the one to initiate the contact, using contact information that you have verified yourself.
- Never provide your password over the phone or in response to an unsolicited request. A financial institution would never initiate contact to verify your account information online or by e-mail.
- Retrieve all account statements regularly to ensure all charges are correct. If your account statement is late, call your financial institution to find out why. If your financial institution offers electronic account access, periodically review activity online to catch suspicious activity.
- If you notice anything suspicious regarding your account, please contact us at 901.756.2848 during regular business hours for assistance.
What to do if you fall victim:
Contact your financial institution immediately and alert it to the situation. If you have disclosed sensitive information in a phishing attack, you should also contact one of the three major credit bureaus and discuss whether you need to place a fraud alert on your file, which will help prevent thieves from opening a new account in your name.
Here is the contact information for each bureau's fraud division:
Atlanta, GA 30374-0241
Allen, TX 75013
Fraud Victim Assistance Division
Fullerton, CA 92834-6790
Report all suspicious contact to the Federal Trade Commission through the Internet at consumer.gov/idtheft*, or by calling 1.877.IDTHEFT
Here's how you can fight identity theft:
Never provide personal financial information, including Social Security number, account numbers or passwords, over the phone or the Internet if you did not initiate the contact. Never click on the link provided in an e-mail you believe is fraudulent. It may contain a virus that can contaminate your computer. Do not be intimidated by an e-mail or a caller who suggests dire consequences if you do not immediately provide or verify financial information. If you believe the contact is legitimate, go to the company's website by typing in the site address directly or using a page you have previously book marked, instead of a link provided in the e-mail. If you fall victim to an attack, act immediately to protect yourself. Alert your financial institution. Place fraud alerts on your credit files. Monitor your credit files and account statements closely. Report suspicious e-mails or calls to the Federal Trade Commission through the Internet at www.consumer.gov/idtheft, or by calling 1.877.IDTHEFT.